THE SURROUNDING AREA ... (Scroll down for section questions and answers).



What is the weather like?

For a guide to the weather in Hay-on-Wye please go to our LOCATION | DIRECTIONS | WEATHER page.

What is there to do?

You will be spoilt for choice. There is something for everyone: Shops in the town including a great selection of clothes, gifts and antiques - in addition to the 30+ bookshops!

Then there are Art and Craft Galleries, Films, Film Festival, Literature Festival, Jazz Festival, Philosophy & Music Festival, Spas, Gym, Open Gardens, River Walks, Gorgeous Scenery to explore -

A huge range of outdoor activities including Fishing (see also Wye & Usk Foundation - Call them they will tell you the best places to fish and organise everything for you), Walking, Hay Walking Festival, Pony Trekking, Canoeing, Rock Climbing, Paragliding Gliding.

Clay Shooting, Formal & Quarry Shooting (Register and find your preference - very easy - best research site on the net for shooting) Our local shoots are: The Tregoyd Shoot (about 9 miles from Hay on the Felin Newydd House Estate). Call Ben on +44 (0)7711 677 726, or email ben@hardwickfarms.co.uk; Glanusk Estate Shoot. (about 17 miles from Hay). Call Harry on +44 (0)1873 810 414, or email harry@glanuskestate.com or call Steve Bignell on +44 (0)7878 948 528; Bryn Shoot (about 19 miles from Hay). Call Roger on +44 (0)7807 018 110, or email info@brynshoot.co.uk.

Caving, High Level Ropes, Raft Building, White Water Rafting, Mountain Biking, Archery, Land Carting, Golf, and Ongoing Cultural Events.

We have a folder of information in each property and for more information please pop into the Hay Tourist Office next to the main car park. Guests are also free to enjoy the countryside that surrounds the town (5 minutes in any direction). We have a plethora of footpaths, and an Ordinance Survey map in each property.

(To Scroll to Top click here: OUT AND ABOUT - Food & Fun and for other stuff see also LOCAL EVENTS CALENDAR) Where can we eat out?

Please link to our OUT AND ABOUT -Food & Fun page for information

Where is the closest pub?

The closest pubs are all five minutes away.


If you need any further help, please CONTACT US.

© 2005 - 2012 Hideaways in Hay

THE HOLIDAY COTTAGES AND TOWN HOUSE  ... (scroll down to find answers)

How many do the Cottages sleep?

How many does the Town House sleep?

Do you take pets?

What is your smoking policy?

Are there any extra charges?

Do you have a brochure?

What time can we arrive/depart?

What is provided for children/babies?

Do the properties have broadband internet?

Is there Wheelchair Access?

What about Limited Mobility?

GENERAL  ... (scroll down to find answers)                                                   

How do we book?

What is your cancellation policy for Normal Bookings?

What is you cancellation policy for Special Bookings? (Includes Hay Festival, Christmas, New Year, and Bank Holiday Weekends)

What is the weather like?

THE SURROUNDING AREA  ... (scroll down to find answers)

What is there to do?

Where can we eat out?

Where is the closest pub?

ANSWERS

THE HOLIDAY COTTAGES AND TOWN HOUSE ... (Scroll down for section questions and answers).

How many do the Cottages sleep?

Our holiday cottages sleep 2 people. Each cottage has one double bedroom and one sofa-bed which can accommodate two further people. The Stables has a massive Super-king bed, the Coach House a Double. There are no bed-boards restricting legs at the bottom of these beds! The maximum that we can accommodate is 8 people in two cottages. However these cottages are designed for luxury romantic breaks for couples. Occasionally the romantic couple bring their mother-in-law, and sometimes a kid or two.. (Dom Joly and his wife did - and we leave you to work out whether it was the former or the latter!)

How many does the Town House sleep?

The Town House sleeps 6 people. All rooms are en-suite, there are two double bedrooms and one twin. The Mistress bedroom has a bergere bed which does restrict the feet. All the other beds have no foot restriction. This is an ultra-luxurious house, quirky, eccentric and beautiful. It is not child-proof and not suitable for children between 6 months and thirteen years.

Do you take pets?

Unfortunately not.

What is your smoking policy?

We have a strict no smoking policy. If you smoke, please do so outside and we would be grateful if you could dispose of your cigarette ‘evidence’!

Are there any extra charges?

There are no extra charges for your holiday. The price you pay includes heating, electricity, towels and linen. If you stay longer than 7 nights you may choose to request a cleaning service and change of linen - the price for this extra service can be found under TERMS & CONDITIONS - cleaning .

What about Limited Mobility?

Generally, there are steps to negotiate, and we have had a number of visitors with limited mobility visit us. But it does depend on how limited our potential guests’ mobility may be. So if you wish to, do please call us on 01497 822827 and we can discuss it with you. (If you do book with us, you accept that we do have limited mobility restrictions, and that you are happy to book in full knowledge of these.)

Much of the information you need is below, or can be ascertained from our videos or photo galleries. To give you the basics, here is information which may be helpful for you.

(i) Car Access:

The Georgian Coach House & Medieval Stables have front doors onto the Courtyard, so are accessible easily by car.

The Jacobean Town House front door is via a front garden & garden gate on to the road - again easily accessible by car. The front door is accessed down two steps from the road onto ancient yorkshire flagstones and a further two steps at the front door into the entrance hall.

(ii) Car Parking:

The Car Park is about 25 yards from the front doors of the Cottages. However the Courtyard is cobbled with an uneasy surface. Access to the Jacobean Town House is either throughout the Courtyard, and along the road to the front door (about 60 yards) or through the garden (about 25 yards) - where there are a set of two steps down to negotiate, and a further set up into the Kitchen of 4 steps, or up onto the balcony entrance to the first staircase landing with 5 steps and full railings.

(iii) Property layout:

The Georgian Coach House is organised with the bedroom and bathroom [+ sunken bath & shower] on the ground floor, and the sitting room & kitchen are up a flight of 12 stairs.

The Medieval Stables is organised with the sitting room and kitchen on the ground floor and the bedroom and bathroom [cast iron bath & shower with additional stool to assist in getting in & out of the bath] up a flight of 12 stairs.

The Jacobean town house has numerous short flights of stairs -  The kitchen is accessed with five steps up from the ground floor dining room into the kitchen & one step down from the kitchen to get to the Utility room and access to the downstairs loo. There is one main staircase - with the Jacobean bannister and newel post making it easy to ascend. Then there are four landings on this staircase with 6 steps up to each. So in all there are two lots of six steps to get to the first floor level with the twin bedroom and mistress bedroom with bergere double, and a further two sets of six steps to get to the Master Bedroom with four poster bed.

(iv) Bathrooms:

Do look at the VIDEO | PHOTO GALLERY | INDEX to see these in detail. All our baths have anti-slip mats. And they have hand shower and overhead shower attachments with great water pressure.

The Georgian Coach House’s bath and shower is on the ground floor and is sunken - and you can see full pictures via our photo gallery. So it is easy to get into and out of.

The Medieval Stables bath is a full metal bath on the first floor up a flight of 12 stairs - we have added a handle hand support to help with access, and we have an additional stool to assist in getting in & out of the bath. But you should be warned that metal baths are very slippery, and the non-slip bath matt should always be used in the bath.

The Jacobean Town House has one downstairs loo - from the ground floor this is up 5 steps to the kitchen, and then down one step into the Utility room. Each bedroom has its own bathroom. The Guest twin bedroom has a shower cubicle; the Mistress Bedroom has a circular plunge bath and shower; and the Master Bedroom has a traditional cast iron bath with hand held shower, and a walk in shower. Again, these are easier to see via our photo gallery.

(v) Beds:

Tall people need to know that our only feet restricting bed is the Mistresses’ French Bergere double bed in the Mistresses Bedroom in the Jacobean Town house. Other than that, our biggest bed (much complimented by our guests for its comfort) is in the Medieval Stables - it is a super King. The Georgian Coach House has an unrestricted and very comfortable double bed. The final two in the Jacobean Town House are the Guest Twin bedroom - with twin unrestricted single mattresses; and the four poster double bed in the Master Bedroom. Being comfortable in bed is important to us, so we have not skimped on our mattresses - they are of the highest quality!

Do you have a brochure?

No we don’t! We have put all our effort into this website. So if you would like to share it please forward our URL: http://www.HideawaysInHay.co.uk. Thank you :)

What time can we arrive/depart?

Your holiday property will normally be ready for you to take over from 4.00 p.m. at the start of your booking. Please telephone (+44 (0)1497 822827) if you anticipate arriving late so that arrangements can be made to welcome you. Please do not arrive early, as time is needed to thoroughly clean the properties between lets.

Keys may be collected from Brookfield House at any time after 2.30 p.m. on the day of arrival unless we notify you to the contrary. They must be returned to Brookfield House before 10.30 am on the day of departure. You should leave the property by 10.00 am on the day of departure, as time is needed to thoroughly clean the properties between lets.

What is provided for children/babies?

Our home, the Jacobean Town House is not ‘child proof’ and is therefore not suitable for children. We do apologise, but it is just the way it is, we renovated and repaired the Town House as a luxury adult home for us, and for you as our guests. Babies up to the age of 6 months are welcome in the Town House and teenagers 14 and over. Parents need to know that this house is on multiple levels with hard floors, and plenty of hard object to bump into - you will need to keep a close eye on your babies!

Children and babies are fine in the Coach House or the Stables - bear in mind that these have one double bedroom and a sofa-bed each - on different floors. A high chair, and stair guards can be provided on request (free of charge) for clients who book the Coach House or Stables or Jacobean Town House. Parents must be responsible for keeping their children away from lighted fires or wood-burning stoves - these get very very hot. See out Terms & Conditions and Fire & Safety Conditions.

Do the cottages have broadband internet?

Yes, all our properties have unlimited FREE wireless broadband internet. So if you bring a wifi enabled laptop, you should have no problems surfing the net!

Is there Wheelchair Access?

We are sadly unable to accommodate wheelchair access. Our properties date back to medieval times, are built on different levels and are Grade II Listed. We were unable to do anything about wheelchair access when we repaired, renovated and restored them between 2002 and 2006. Our UK planning laws are very quirky, and in national and local government the left hand is rarely co-ordinated with the right- hopefully this is changing.

Provisional Booking / Pending: Our online booking system allows you to make a 'Provisional Booking' on payment of a 33% deposit. This 'Provisional Booking' will then show up on the Booking Calendar as 'PENDING'. Your booking will only become CONFIRMED when we have received full payment, and you have received a Booking Confirmation email from us. Until we receive your full payment, we reserve the right to place your booking with an alternative ‘full payment’ client. However it is rare that such an eventuality would occur. If it does occur it will be likely that the reason is a failure on your part to pay the full payment prior to the full payment cut-off date - you are required to make the full payment 8 weeks before arrival and failure to do so will be considered a cancellation on your part. (see also Full Payment and Cancellation below).

Payment of Balance: On payment of the balance, your booking will become 'Confirmed', and the Booking Calendar will change your dates to 'BOOKED'. Confirmation however will occur only when you receive a Booking Confirmation email from us and we will send this to you once we have confirmed receipt of your balance payment from Paypal. In addition, you will receive an automatic email with details of any balance due, and how to pay it. You can choose to make the balance payment via our Online Payments page. If at any time you have any queries do call us on +44 (0)1497 822827.

Full Payment: is due 8 weeks before the start of your holiday. If you book within this time period, the full charge will automatically be levied in the online booking process, however confirmation of booking only occurs when you receive your Booking Confirmation email from us. [See TERMS & CONDITIONS for full details.]

What is your cancellation policy for normal bookings?

CANCELLATION | Normal Bookings: Following your reservation and receipt of your deposit, (with the exception of SPECIAL BOOKINGS CANCELLATION - see below), cancellation by you within 12 weeks of your arrival date will entail both the potential loss of your deposit and responsibility on your part for payment of the outstanding fee. We hope that this will not happen, and our intention is to do everything in our power to re-let the property for you. If your accommodation is re-let for any of the nights that you reserved, then we will be pleased to reimburse you for those re-let nights. If we are able to re-let the property on your behalf - in part or in full, we will reimburse you, less an administration charge of £25.  If cancellation is accompanied by a doctor's certificate, a full refund will be given.

In the event that we (not you) are forced to cancel your booking for any reason, and we have no reason to believe that this will happen, our liability to you will be limited to your receiving a full refund from us. [See TERMS & CONDITIONS for full details.]

We strongly advise you take out cancellation Insurance for Special Bookings and in Winter months in case your arrival day coincides with unusual snow fall!

What is your cancellation policy for Special Bookings?

SPECIAL BOOKINGS CANCELLATION |  Special Bookings include Hay Festival, Christmas, New Year, and Bank Holiday Weekends:  Following your reservation and receipt of your deposit, cancellation by you within 12 months of your arrival date will entail both the potential loss of your deposit and responsibility on your part for payment of the outstanding fee. We hope that this will not happen, and our intention is to do everything in our power to re-let the property for you. The reason we have such an extended time period for these ‘special bookings’ is because our properties are in such demand, and of such high quality, that they are often booked directly with us well in advance, and we want to give ourselves as much time as possible to re-market them on your behalf at premium rates. In some cases our properties are booked for these periods years in advance. If your accommodation is re-let for any of the nights that you reserved, then we will be pleased to reimburse you for those re-let nights. If we are able to re-let the property on your behalf - in part or in full, we will reimburse you, less an administration charge of £50.  If cancellation is accompanied by a doctor's certificate (a Medical Cancellation) indicating clearly that you are medically unable to travel during the duration of your proposed stay, and are therefore unable to attend, and this is received by us 12 weeks prior to your arrival, a full refund will be given. We are sure you understand that our ‘Special Bookings’ are the life-blood of our business, and these conditions are intended to ensure that we both have enough time to re-market your booking at the same rate that you have paid us. In the event of a Medical Cancelation occurring after the 12 week deadline, we will do our very best to re-let the property on your behalf, and we will reimburse you accordingly. So if you are intending to cancel, the earlier you do so the better.

In the event that we (not you) are forced to cancel your booking for any reason, and we have no reason to believe that this will happen, our liability to you will be limited to your receiving a full refund from us. [See TERMS & CONDITIONS for full details.]

We strongly advise you take out cancellation Insurance for Special Bookings and in Winter months in case your arrival day coincides with unusual snow fall!

Luxury award-winning self-catering holiday cottages and holiday house for hi-spec uk rental vacations in Hay-on-Wye, Wales, UK.

Hideaways In Hay

GENERAL ... (Scroll down for section questions and answers).


How do we book? Click any of the buttons below, select your holiday period, and pay the requested deposit or full fee:

FREQUENTLY ASKED QUESTIONS |  Hello, and welcome to our Frequently Asked Questions page. We hope that these cover most things, but please do get in touch via the Contact Us page if you need any further help!

WHEELCHAIR ACCESS | We are sadly unable to accommodate wheelchair access. Our properties date back to medieval times, are built on different levels and are Grade II Listed. We were unable to do anything about wheelchair access when we repaired, renovated and restored them between 2002 and 2006. Our UK planning laws are very quirky, and in national and local government the left hand is rarely co-ordinated with the right- hopefully this is changing.

LIMITED MOBILITY | Generally, there are steps to negotiate, and we have had a number of visitors with limited mobility visit us. But it does depend on how limited our potential guests’ mobility may be. So if you wish to, do please call us on 01497 822827 and we can discuss it with you. (If you do book with us, you accept that we do have limited mobility restrictions, and that you are happy to book in full knowledge of these.)

Much of the information you need is below, or can be ascertained from our videos or photo galleries. To give you the basics, here is information which may be helpful for you.

(i) Car Access:

The Georgian Coach House & Medieval Stables have front doors onto the Courtyard, so are accessible easily by car.

The Jacobean Town House front door is via a front garden & garden gate on to the road - again easily accessible by car. The front door is accessed down two steps from the road onto ancient yorkshire flagstones and a further two steps at the front door into the entrance hall.

(ii) Car Parking:

The Car Park is about 25 yards from the front doors of the Cottages. However the Courtyard is cobbled with an uneasy surface. Access to the Jacobean Town House is either throughout the Courtyard, and along the road to the front door (about 60 yards) or through the garden (about 25 yards) - where there are a set of two steps down to negotiate, and a further set up into the Kitchen of 4 steps, or up onto the balcony entrance to the first staircase landing with 5 steps and full railings.

(iii) Property layout:

The Georgian Coach House is organised with the bedroom and bathroom [+ sunken bath & shower] on the ground floor, and the sitting room & kitchen are up a flight of 12 stairs.

The Medieval Stables is organised with the sitting room and kitchen on the ground floor and the bedroom and bathroom [cast iron bath & shower with additional stool to assist in getting in & out of the bath] up a flight of 12 stairs.

The Jacobean town house has numerous short flights of stairs -  The kitchen is accessed with five steps up from the ground floor dining room into the kitchen & one step down from the kitchen to get to the Utility room and access to the downstairs loo. There is one main staircase - with the Jacobean bannister and newel post making it easy to ascend. Then there are four landings on this staircase with 6 steps up to each. So in all there are two lots of six steps to get to the first floor level with the twin bedroom and mistress bedroom with bergere double, and a further two sets of six steps to get to the Master Bedroom with four poster bed.

(iv) Bathrooms:

Do look at the VIDEO | PHOTO GALLERY | INDEX to see these in detail. All our baths have anti-slip mats. And they have hand shower and overhead shower attachments with great water pressure.

The Georgian Coach House’s bath and shower is on the ground floor and is sunken - and you can see full pictures via our photo gallery. So it is easy to get into and out of.

The Medieval Stables bath is a full metal bath on the first floor up a flight of 12 stairs - we have added a handle hand support to help with access, and we have an additional stool to assist in getting in & out of the bath. But you should be warned that metal baths are very sloppy, and the non-slip bath matt should always be used in the bath.

The Jacobean Town House has one downstairs loo - from the ground floor this is up 5 steps to the kitchen, and then down one step into the Utility room. Each bedroom has its own bathroom. The Guest twin bedroom has a shower cubicle; the Mistress Bedroom has a circular plunge bath and shower; and the Master Bedroom has a traditional cast iron bath with hand held shower, and a walk in shower. Again, these are easier to see in our via our photo gallery.

(v) Beds:

Tall people need to know that our only feet restricting bed is the Mistresses’ French Bergere double bed in the Mistresses Bedroom in the Jacobean Town house. Other than that, our biggest bed (much complimented by our guests for its comfort) is in the Medieval Stables - it is a super King. The Georgian Coach House has an unrestricted and very comfortable double bed. The final two in the Jacobean Town House are the Guest Twin bedroom - with twin unrestricted single mattresses; and the four poster double bed in the Master Bedroom. Being comfortable in bed is important to us, so we have not skimped on our mattresses - they are of the highest quality!

Do the cottages have broadband internet?

Yes, all our properties have unlimited FREE wireless broadband internet. So if you bring a wifi enabled laptop, you should have no problems surfing the net!

Is there Wheelchair Access?

We are sadly unable to accommodate wheelchair access. Our properties date back to medieval times, are built on different levels and are Grade II Listed. We were unable to do anything about wheelchair access when we repaired, renovated and restored them between 2002 and 2006. Our UK planning laws are very quirky, and in national and local government the left hand is rarely co-ordinated with the right- hopefully this is changing.